MISSION-CRITICAL
IT SERVICES
Three core disciplines. One unified team. Built to protect, manage, and respond for businesses of every size.
MANAGED IT
Always-on infrastructure management, so your team stays productive.
From helpdesk support to full network management, FirstWatch IT acts as your dedicated IT department — proactively monitoring, maintaining, and optimizing your environment 24/7/365.
Network Monitoring & Management
Continuous visibility into your entire network with automated alerting and rapid remediation.
Helpdesk & End-User Support
US-based technicians available around the clock to resolve issues before they impact productivity.
Cloud Services & Migration
Microsoft 365, Azure, and hybrid cloud solutions designed for your business size and budget.
Patch Management
Automated patching across all endpoints and servers to eliminate vulnerabilities before attackers exploit them.
Backup & Disaster Recovery
Redundant, tested backup strategies that get your business back online fast after any disruption.
Proactive Maintenance
Scheduled maintenance windows and health checks that prevent issues rather than react to them.
CYBERSECURITY
Multi-layered defense built for today's threat landscape.
Cyber threats don't take days off — and neither do we. FirstWatch IT deploys enterprise-grade security tools and strategies that protect your data, systems, and reputation from evolving attacks.
Threat Detection & Response
Real-time monitoring with AI-assisted threat detection that identifies and neutralizes attacks before damage occurs.
Endpoint Protection
Next-generation antivirus, EDR, and device management across every workstation, laptop, and mobile device.
Vulnerability Assessments
Regular scans and penetration testing that expose weaknesses in your environment before bad actors find them.
Compliance & Risk Management
HIPAA, PCI-DSS, SOC 2, and CMMC compliance support with documentation and audit-ready reporting.
Security Awareness Training
Phishing simulations and employee training programs that turn your team into a human firewall.
Zero Trust Architecture
Identity-first security models that verify every user and device before granting access to your systems.
INCIDENT RESPONSE
When every minute counts, we move fast.
A breach is not a matter of if — it's when. FirstWatch IT's incident response team is on standby to contain threats and restore operations fast — coordinating directly with your insurance carriers, legal counsel, and DFIR partners so nothing falls through the cracks.
Rapid Breach Containment
Immediate isolation of compromised systems to stop lateral movement and limit the blast radius of any attack.
System Recovery
Structured recovery procedures that restore operations quickly while maintaining chain-of-custody integrity for downstream investigations.
Ransomware Response
Specialized playbooks for ransomware events — clean restoration from backup, decryption coordination, and operational recovery.
Insurance Coordination
We work directly with your cyber insurance carrier to document the incident, meet claim requirements, and accelerate coverage.
Legal & DFIR Liaison
Seamless handoff and ongoing coordination with your legal team and DFIR investigators — we keep recovery moving while they do their work.
CHOOSE YOUR LEVEL
OF PROTECTION
Two tiers built for different levels of need — both delivering enterprise-grade security for businesses in Central MN and beyond.
FirstWatch
Security + Monitoring + Backup Assurance
- 24/7 security monitoring and threat detection
- Endpoint protection and response
- Remote monitoring and management (RMM)
- Multi-factor authentication enforcement
- Privilege and admin access control
- Password management
- Security awareness training and phishing simulations
- Backup monitoring with daily verification
- Backup issue remediation (system/configuration level)
- Basic backup restore testing
- Incident response coordination and business continuity support
OverWatch
FULL MANAGEDFull Managed IT + Security + Continuity Operations
Everything in FirstWatch, plus:
- Unlimited IT helpdesk support
- Full user and device management
- Patch management and system maintenance
- Infrastructure and network administration
- Vendor and third-party coordination
- Priority incident remediation and response execution
- Biweekly backup verification
- Restore testing and recovery validation
- Disaster Recovery as a Service (DRaaS) with hosted failover environment
| Capability | FirstWatch | OverWatch | Difference |
|---|---|---|---|
| Security monitoring | Included | Included | Both included |
| Backup monitoring | Included | Included | Both included |
| Backup testing | Basic | Advanced (restore & validation) | Advanced in OverWatch |
| IT support | Included | Only in OverWatch | |
| DRaaS | Included | Only in OverWatch | |
| Full IT ownership | Included | Only in OverWatch |
Incident Response & Business Continuity Expertise
Experience supporting cyber insurance carriers, legal teams, and third-party forensic responders during security incidents. Focused on containment, coordination, communication, and operational recovery.
NOT SURE WHERE TO START?
WE'LL ASSESS YOUR ENVIRONMENT FREE.
Our team will evaluate your current IT posture and security gaps — no obligation, no pressure.